FAQ
FREQUENTLY ASKED QUESTIONS
Q: ARE YOUR CUTTERS FOOD SAFE?
A: YES, ALL OF OUR CUTTERS ARE MADE FROM A HIGH QUALITY FOOD GRADE PLA MATERIAL
Q: WHAT IS THE BEST WAY TO TAKE CARE OF MY CUTTERS?
A: OUR COOKIE CUTTERS ARE MADE FROM A PLASTIC MATERIAL, SO LIKE OTHER PLASTICS, MAKE SURE TO AVOID HIGH HEATS OR TEMPERATURES TO AVOID MELTING. STORE IN A COOL, DRY AREA AND CLEAN WITH LUKE WARM WATER AND SOAP. NOT DISHWASHER SAFE
Q: WHAT IS YOUR CURRENT PROCESSING TIME?
A: OUR PROCESSING TIMES ARE CAN BE FOUND AT THE TOP OF OUR WEBSITE AT ALL TIMES. PLEASE NOTE OUR PROCESSING TIMES ARE ALWAYS AN ESTIMATE
Q: WHY IS MY ORDER TAKING LONGER THAN THE PROCESSING TIME?
A: SINCE WE ARE SUCH A SMALL SHOP OPERATED BY ONE PERSON, OUR PROCESSING TIMES ARE ESTIMATES. THEY ARE SUBJECT TO CHANGE BASED ON SALES, ORDER VOLUME, AND OTHER FACTORS OUR OF OUR CONTROL
Q: DO ALL ORDERS COME WITH TRACKING?
A: ALL CANADIAN ORDERS COME WITH A TRACKING NUMBER. HOWEVER ANY INTERNATIONAL ORDERS MUST HAVE A TRACKED SHIPPING OPTION PURCHASED AT CHECKOUT TO RECEIVE A TRACKING NUMBER. FREE STANDARD SHIPPING DOES NOT COME WITH A TRACKING NUMBER
Q: CAN I ADD ON TO AN EXISTING ORDER?
A: YOU CAN CREATE AN ADD ON ORDER OF 7-10 ADDITIONAL CUTTERS WITHOUT PAYING AN ADDITIONAL SHIPPING FEE. INSTRUCTIONS ON DOING THIS CAN BE FOUND HERE